5 Questions to Ask a Moving Company

By Laura Gee, Content and Social Media Manager, USstoragesearch.com

The thought of letting basically strangers load nearly all of your worldly possessions onto a truck and then drive away tends to be a little…scary. However, for many of us, that’s completely necessary when moving and, even though in theory sounds scary, is actually a fine, everyday event. To help ease your concern and to help you book with a moving company that makes you feel better about the process, here are 5 starter questions to ask when shopping for a mover:

Are you ready to move? Ask questions to work with a reputable moving company. (iQoncept/Shutterstock.com)

1) Is your company licensed?

You will want to make sure your moving company is licensed. According to ProtectYourMove.gov, “At the time your mover provides a written estimate, it must provide you with a copy of the U.S. Department of Transportation publication FMCSA-ESA-03-005 entitled “Ready to Move?” (or its successor publication).” Make sure you see this to validate the company.

2) Does the company have liability insurance and what does it cover?

In the small, horrible chance that something happens to your belongings in transit, you’ll want to make sure you are covered. Find out as much information about their coverage as possible. The more willing they are to share, the better off you’ll probably be.

3) What items will the company NOT pack and ship?

Many companies have a decent list of items that they won’t pack onto their moving trucks and have a list of services they won’t perform. For example, you cannot assume a moving company will go up to your attic or out to your shed to retrieve items. You need to ask. Also, scour the banned substances list because things like bottles of lotion and candles are no-go’s for many companies.

4) How is cost calculated?

Find out how the company decides how much you owe and receive a firm estimate. Do they charge by weight, time, number of employees needed…or some other factor? It is incredibly important to find out and lock in on a firm estimate to avoid big bills later.

5) Can you give me any references?

References are crucial. Make sure you do your research via their references and on your own. Do a simple search and see what reviews exist about this company. Learn from the mistakes of others so you can have a better experience.

Above are 5 questions that will help you get started in your inquiry process. You should dig deeper and ask more questions. ProtectYourMove.gov is a great site that is full of good information. Look at it and let it help you through this process. After all, you are trusting most of your tangible possessions with this company–don’t you want them to reputable?

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